Re: [otrs] Auto-reply as First Response Time

Hi Pedro, Could u specify user case why u need to do that? First response time will lose its meaning if so... Regards, Bob Tao -- OTRS ASIA Limited Three Pacific Place Level 3, 1 Queen's Road East Admiralty Hong Kong T: +852 (5803) 5820 F: +852 (5803) 5821 I: http://www.otrs.com/ http://www.otrs.com/ OTRS 5s – Organization. Security. Communication. Structure. – Flexible solutions for your company’s success https://www.otrs.com/?utm_id=1036 More information: https://www.otrs.com/products/?utm_id=1037Solutions https://www.otrs.com/products/?utm_id=1037 | Success Stories https://www.otrs.com/customers/success-stories/?utm_id=1038 | Trainings https://www.otrs.com/public-otrs-trainings/?utm_id=1039

On 26 Jul 2017, at 6:17 PM, Pedro Lobo wrote:

Hi everybody,

Is there any way to have the auto-reply associated with a specific queue count as the first response for "First Response Time", or is that against the way OTRS works?

Cheers, Pedro

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