Re: [otrs] Use of "Note Type" which is present in close ticket page

Hi, Also we have a field which asks to fill "Time units (work units)" .Please let me know what is the unit that we put here is it minutes or hours. On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke wrote:

Hi,

Please let me know few cases for which we would like to use field "Note Type" on page appears while closing tickets.What is meaning of note-internal and note-external values for Note Type field and how can I configure them.

Thanks in advance.

Regards, Manish Ramteke

-- Regards, Manish Ramteke Mobile 9604861644