[otrs] response email notify

hi all, I have created a empty response for all queues with: Dear , But when i click on response of an incomming ticket i get the following footer which i want to delete: ------ Dear Customer Test1, Thank you for your request. 06/23/2010 12:26 - Customer Test1 wrote: Hi all, Could you please install Virtual box on my computer as i need to test some application running on different Linux servers. Thank you. PS. I have a 64 bit operating system and my ip address is 192.168.1.X. Br/ Customer Test1 Dear Customer, Your Ticket-Team AgnetName AgentSurname -- Super Support - Waterford Business Park 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA Email: hot@example.com - Web: http://www.example.com/ -- Can any one show me how? Thank you. Ed.