There's always an owner to a ticket. By default it's the
root@localhost.It's also possible not to select an owner, I believe.
On Mon, Nov 21, 2011 at 5:23 AM, Tamás Becz
Hi,
When a new ticket is created via the new phone interface the ticket will be unlocked, yet it's owner will be the agent registering the ticket. Beside that it sounds a bit inconsistent, it is also a bit misleading. Can I somehow fix this so that there is no owner to the ticket?
I tried to create a generic agent, but there I can only update the owner, cannot unset it as far as I can see.
Any help is appreciated!
Cheers, tamas --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs