I had the same idea with trying to provide a dashboard to display software updates but couldn't find a solution. I reverted to using the FAQ module with an rss feed to a database that houses our software updates. Still a work in progress... http://support.power-soft.net/public.pl?Action=PublicFAQZoom;ItemID=10 It sure would be nice to have a customer dashboard like the agent dashboard that could display rss feed like the rss module which I have successfully used to display an rss feed of updates to agents. Mik Rose | Director, IT - Support Services | PowerSoft Development Corp 1 (250) 642-0295 x23 http://www.power-soft.comhttp://www.power-soft.com/ Live Supporthttps://secure.logmeinrescue.com/Customer/Download.aspx?EntryID=15095831 [Description: Description: vCardTag] This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Paul Foley Sent: Thursday, September 08, 2011 6:48 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Provide customers to software updates Hi Nils, Yes I have considered FAQ but I was looking for a more obvious way for customers to view and see new updates when they log into the support portal, like a similar link as is currently provided from the support portal. So the question is can a new configurable link tab be added, say for example, a News link? On clicking this link the customer is redirected to XYZ application that handles the workflow from then on. [cid:image003.jpg@01CC6E0B.5D0ED310] Regards, Paul ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: 08 September 2011 12:53 To: User questions and discussions about OTRS. Subject: Re: [otrs] Provide customers to software updates Dear Paul, you could try the FAQ module for your idea. On 08.09.2011, at 13:20, Paul Foley wrote: Is it possible from the Customers.plhttp://Customers.pl/ support portal to provide a customer with the capability to view and download new updates (be they a point release or software patch) to a particular product? For example, XYZ Corporation provides support service to Customer A for a software product X. XYZ would like to provide a News and Update page and/or link that will allow Customer A to view new updates for product X from the support portal. -- Cheers, Nils http://webint.cryptonode.de / a Fractal project
