11 Jul
2013
11 Jul
'13
9:38 a.m.
Hello Steve, Below, the snapshot of the email I will fetch via OTRS, with some HTML special formatting. http://imageshack.us/photo/my-images/853/vvre.jpg/ And below, the result, when OTRS fetch the email (via POP3) and convert it in ticket : http://imageshack.us/photo/my-images/833/rpuo.jpg/ Even if the option is set as you advised, the ticket display a text message instead of a HTML content... Regards, James G.