Dear Philippe, you can distinguish these tickets by looking at the 1st article type. It can be: 1. customer email-external 2. agent email-extenal 3. customer phone. What do you need this information for? regards, Anton. 13.04.2010 18:57, Martignier, Philippe ?????:
Hi there,
An important question, is there a way to identify phone tickets against email tickets or automatic tickets generated by incoming emails?
I saw nothing
Any help very welcomed.
Cheers
Philippe
Philippe Martignier
Communications Division
Customer Service Section
Email : Philippe.Martignier@wipo.int mailto:Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3
World Intellectual Property Organization Disclaimer:
This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage:http://otrs.org/ Archive:http://lists.otrs.org/pipermail/otrs To unsubscribe:http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/