You are dispatching by To: instead of Queue (Admin, PostMaster Mail
Accounts)
A Queue has a single System Address.
That Queue has the autoreply, and the "default" Queue (in SysConfig,
"Raw"?) does not.
On Tue, Sep 4, 2012 at 8:11 AM, Carlos Ribas
Hello all,
I set up my system to automatically respond to the customer when a new ticket is created. It works if the customer uses its own email (eg customer@company.com), but it does not work using a group of email (eg noc@company.com or support@company.com).
I can´t understand what happens. Anybody knows why I can´t use group of email?
Best regards,
------------------------------- Carlos Eduardo Ribas
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