8 Jul
2008
8 Jul
'08
12:53 p.m.
Have a look at OTRS Manager: http://otrs-manager.sourceforge.net/index.php?page=homepage_en Regards, Regis ________________________________ De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Alistair McGlinchy Envoyé : mardi 24 juin 2008 18:58 À : otrs@otrs.org Objet : [otrs] OTRS SLA Reporting Hi, I have recently started using OTRS and can quickly generate a report showing how many tickets were in each SLA. However I can't see how to separate them in to which ones passed or failed the SLA. If that isn't possible is it possible to get average and maximum ticket duration times (close time - open time). Any clues would be gratefully appreciated. Cheers Alistair