Hello, I administer our OTRS system. One of the things I do it when a ticket hits the raw queue I move it into the correct queue. When this is done I become the "owner" of the ticket. The reports I generate then show I have open tickets when they really should be set to none in the new queue I have moved the ticket too. Is there anyway to change the owner back to none instead of myself as the admin of OTRS? -chrisl ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares Sent: Friday, May 07, 2010 7:18 AM To: otrs@otrs.org Subject: [otrs] Knowledge base Hi to everybody.. I have a question: The module FAQ, works like Knowledge base? Thanks :D ****************************************************************************** This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Thank you.