Hello all! I'm a newbie in OTRS matters, so please excuse me if this question is too idiotic: I just installed OTRS 2.0.1 and am in the process of completing the translation to Brazilian Portuguese. But my problem is on other area: I created a few users with the notification on New tickets and Moved tickets for "My Queues" enabled. The move notification works OK, but I don't receive mail for the new tickets created. I looked into the system log in the admin area and I have messages for the move email being sent, but nothig about it after a new ticket creation. Is this really a problem or some simple configuration issue I overlooked? Thank you for your attention. Paul Gondim van Dongen MCSE IBM Certified Deployment Professional Tivoli Storage Manager 5.2 Tivoli Workload Scheduler 8.2 VANguard - Value Added Network guardians http://www.vanguard-it.com.br blocked::BLOCKED::http://www.vanguard-it.com.br/ +55 81 3419-8094