Yo have to define the freetext field use with the property
Ticket::Frontend::CustomerTicketMessage###TicketFreeText: you can define
yoou can fill the filed with 0 = Disabled, 1 = Enabled, 2 = Enabled and
required.
But this property is for the customer interface you can configure the
options for agents if you want using the apropiate propertie.
Regards
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of jose
francisco luis medina
Sent: jueves, 14 de octubre de 2010 15:12
To: User questions and discussions about OTRS.
Subject: Re: [otrs] FreeText in CustomerTicketZoom
I need to edit the FreeText in CustomerTicketZoom screen.
that the freetext dropdows appear on that screen and allow me to change the
values, so I researched and CustomerTicketZoom screen can only see these
values and not change.
PD: sorry for my english...
2010/10/14 Lukasz Hadyna
What sort of modifications did you want to make? I've had some experience
with using javascript to modify the generated "dropdown" menu after they've
been loaded.
On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina
wrote:
I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently
generated a need in the company where I work, which can be solved if they
could be viewed and edited the "dropdowns" of the FreeText in
CustomerTicketZoom. I have reviewed the SysConfig but does not seem a
natural choice of OTRS, does anyone know how?
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