Re: [otrs] Link services to queue when making phone/e-mail ticket

Hi, On 29.06.2010, at 13:53, Ulrich Gøhns wrote:

In the agent module I want to be able to show different services based on what queue the agent picked when creating a phone- or e-mail ticket.

Example:

Agent picks the Service Desk queue => Services shows: Computer, Printer, Hardware, Network, etc, etc. Agent picks the Infrastructure queue => Services shows: Server, Network, Security, etc, etc.

Is this possible?

Please have a look at the ACL feature of OTRS: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project