HI, On 16.04.2010, at 18:32, Ryan Miguel wrote:
I think there are some postmaster pre-filters that are in the sysconfig options (something along the lines of Core::PostMaster::PreFilterModule). If I read & understood it correctly you should be able to set these to accept/ignore incoming messages w/o having to increment the ticket counter.
Frank, is there a special syntax in the email addresses of your customers? Would it work to drop all emails before OTRS if email doesn't match your usual customer sender addresses? This would work in OTRS with PostMaster filter and is probably the easiest way ... Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project