This is a sample customer ticket zoom page :- Zoom Ticket : 1000172 Age: 6 minutes Printhttp://203.185.132.40/otrs/customer.pl?Action=CustomerTicketPrint&TicketID=3... *Created:* 10/15/2007 15:41:52 |-->customer (webrequest)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:41:52 |-->customer (webrequest)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:42:37 |-->system (email-external)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:42:37 |-->>>*system (email-notification-ext)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:42:39 * ------------------------------ From: Callcenter OpenOffice.org <2020@nectec.or.th> To: samphan@osdev.co.th Subject: Re: [Ticket 1000172] New State "open"! *** THIS IS JUST A NOTE *** In the ticket history, you can see the "system (email-external)" and "system (email-notification-ext)" entries. I found this confusing for the customers. Can we turn them off? So that the tree show only customer's and agent's messages and not the system's messages. Of course, I still want to receive the notification email. Thanks. -- _/|\_ Samphan Raruenrom. Open Source Development Co., Ltd. Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/