Hi guys, Recently I upgrade my OTRS as follows: ( Basis: OTRS 2.1.x & FreeBSD 5.4 & Apache 2.1.4 & MySql 4.0.x ) 1 Download 2.2.5 version to temp area 2 Unzip 3 Move unziped files to production area 4 Stop crons & apache services to 2.1.x 5 Backup the 2.1.x data base the 2.1.x source code 6 Run the upgrade script cat DBUpdate-to-2.2.mysql.sql | mysql -p -f -u root DBotrs2.1.x I did not get any error message !!! 7 Run the SetPermissions.sh script as new 8 Modify front end as you need (DTL & PM files at Lite/Standard area and Language file at Kernel area) 9 Copy & Edit as you need base files from .dist version: Config.pm GenericAgent.pm Defaults.pm 10 Copy ticket counter file from OTRS-HOME-BACKUP-2.1.x/var/log/TicketCounter.log to new location 11 Restart crons & apache services to 2.1.x 12 Log in as root then go to Sysconfig to setup Framework & Ticket values I suggest go first to Core::Web => FrontEnd::ImagePath to get icon into front end as ending step: go to take a beer !!! Notice: I dont know if copying the ZZZFiles from 2.1.x backup could replace the step 12. I prefer set-up every issue at Sysconfig as I unknown if new issues were added to Sysconfig 2.2.5. Notice: The full procedure take 2 hours. Carlos México