Thanks for the information. Okay here is what's happening.
1. I added one field in the new Ticket Form.
2. Added a new field in the Ticket table
3. Editted this files respectively. AgentTicketPhone.dtl, Added the column
name in the Ticket.pm under the Insert Into action.
4. Added this line too in Ticket.pm
if ($Self->{DBObject}->Do(SQL => $SQL)) {
# get ticket id
my $TicketID = $Self->TicketIDLookup(
TicketNumber => $Param{TN},
UserID => $Param{UserID},
------->>> TestSave => $Param{TestSave},
5. Added also this line in the AgentTicketPhone.pm
# create new ticket, do db insert
my $TicketID = $Self->{TicketObject}->TicketCreate(
Title => $GetParam{Subject},
QueueID => $NewQueueID,
Subject => $GetParam{Subject},
Lock => 'unlock',
TypeID => $GetParam{TypeID} || '',
ServiceID => $GetParam{ServiceID} || '',
SLAID => $GetParam{SLAID} || '',
StateID => $GetParam{NextStateID},
PriorityID => $GetParam{PriorityID},
OwnerID => $Self->{UserID},
CustomerNo => $CustomerID,
CustomerUser => $SelectedCustomerUser,
------>>> TestSave => $GetParam{TestSave},
UserID => $Self->{UserID},
Now everytime I click submit, I am encountering this error:
Need ticket id!
The bold files, are those the only file that needs to be updated after
adding a new column in the ticket table>?
Thanks for the help in advance..
José Mestre