
you can, if you go directly to the database, and modify the articles one by
one. Obviously it means the ticket history will be wrong, and the chance of
error is very big.
2007/10/11, Nils Breunese (Lemonbit)
LQ Marshall wrote:
Have a situation where I would like to un-merge two tickets.
Does anyone know if this is possible? A nudge in the correct direction?
I don't believe you can un-merge, but you can use split to create two tickets again.
Nils Breunese.
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