5 May
2011
5 May
'11
1:20 p.m.
hi all, in the mean time I'm going to search about how to integrate zabbix and otrs, I would like to know how, if none exists, you managed the closure of a ticket previously opened that has been solved before an agent took the ticket (ie: an application server has been restarted by an operator). Do you think it is possible ? Thank you in advance. MV