Hi people, I've been reading nearly everything about the Postmaster Filter but I still don't know how to set a free text item with a value from the incoming message. We have a customer that sends mail from their own support system with the ticket number VIT#####, I want to set this in a free text field on the ticket so we can easily search and reference them. How do I configure the filter to get the VIT number and set it in a free text field on the ticket (I assume I need to set a X-OTRS header)? Regards, Jorick Astrego IBM Certified System Administrator - Lotus Notes and Domino Quality On-Line® Hengelosestraat 501 P.O. Box 1414 NL-7500 BK Enschede the Netherlands Phone +31 53 4809090 Fax +31 53 4342040 Internet http://www.qualityonline.com