Re: [otrs] Using dynamic field in notifications when creating ticket

Hi Alexis, You want the followup magic I think should map to X-OTRS-FollowUp-DynamicField instead of X-OTRS-DynamicFIeld I believe that's correct (but i haven't got access to my otrs right now, some vicious googling on the forums will throw some up eventually) Cheers Ant. On Wed, 12 Feb 2020 at 09:06, Alexis HAUSER wrote:

Hi,

I tried to use dynamic fields in notifications, using the following syntax : It worked for escalation notifications and others things, but it seems that the dynamic fields don't get any value when the notification is sent after creating a new ticket. It's replaced instead with "-".

Any idea how I can update the dynamic fields values before the notification of a new ticket creation is sent ?

Regards Alexis --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs