Hi I would like to limit the values in the dropdown when tickets are created. I added the code below to /use/share/otrs/Kernel/config.pm, but it did not have any effect. $Self->{TicketAcl}->{'ACL-Name-1'} = { Properties => { Ticket => { Queue = ['NOC'], }, }, Possible => { Ticket => { Service = ['Notification'], }, }, }; Some questions: * My config.pm file has 3 sections (I am not a perl expert, just started learning) one that starts with "BEGIN", one that starts with "sub Load" and a bit that starts with use strict; In which part should the ACLs go? * Should ACLs be enabled in the SysConfig somehow? Louis DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.