Hi Benjamin,
First of all, I saw many requests from you on the mailing list on one topic,
your issue with the auto reponses.
The very first of your mails was from Thursday 5 november and was responded
to within 13 hours by Olivier Sallou. [
http://lists.otrs.org/pipermail/otrs/2009-November/029187.html]
Apparently you were not able to address the issue with his advice. Instead
of replying to his mail, thanking him for his support, and explaining that
you did not manage to get it working, and asking for more suggestions, you
decided to start another thread, on November 13th, subject "Auto Response
not working".
And then you sent yet another email with subject "Admin :: Auto Response<->
Queue" on the same day.
And then, on November 17th, you decided to write yet another email, with
subject "Auto Responses <-> Queue]"
And then, on November 18th, you decided to write another email, with subject
"Problem with Auto Responses <-> Queue", which was replied by Marco Vaninni.
He asked for more details, for instance, if you were able to send any mail
at all. You did not bother to reply.
Now you write YET another email for instructions on how to upgrade to solve
your issues with the auto response.
Who told you that upgrading would solve the issue? OTRS has been around for
years and the auto response feature has probably worked since version 1.0,
if not 0.5beta1.... Upgrading will not make your auto responses start
working, this is caused by something else.
I understand that you are new to OTRS, and I also understand that the
learning curve can be quite steep. We have an active, and really helpful
community, and I'm really happy with that. But if you just re-send the same
message over and over again, and you don't reply when people ask for more
information, but instead you send out more and more of the same questions,
people will stop answering you. The people on this mailing list are OTRS
users, love the system and try to give something back to the community by
helping their peers with advice. Please consider this, and treat the list as
a valuable resource.
Could you please stop starting new topics on the mailing list regarding the
same issue? I guess that if you had replied to Oliviers mail instead, you
probably would have been able to solve your issue on Friday 6th of November!
Now, to your issues:
Here's how to set up an auto response:
http://lists.otrs.org/pipermail/otrs/2009-November/029149.html - thanks to
Michael Mayaka
How to configure OTRS to send mail via SMTP:
http://doc.otrs.org/2.4/en/html/c1566.html#email-sending-smtp
and finally: how to upgrade from 2.4.x to 2.4.y:
http://lists.otrs.org/pipermail/otrs/2009-October/028847.html - thanks to
Alexander Halle
I hope this will help you solve your issue, I hope you will be able to use
OTRS in a way that is profitable for your company, and I hope that you will
keep contributing to the mailing list. Welcome, and ((enjoy))!
-
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Deutschland
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
CU@ IIR Service Desk Forum in Mainz
(Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl...and
get to know more about OTRS at booth no. 12 from Nov 24-25, 2009!
On Thu, Nov 19, 2009 at 4:22 PM, benjamin anamoah
Dear Colleagues,
I need help on how i can upgrade my OTRS 2.4.3 to a higher version so that i can use the Auto Responses <-> Queuehttp://localhost/otrs/index.pl?Action=AdminQueueAutoResponseand activate the Auto response. Thank you.
Benjamin
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