first of all you have to patch Ticket.pm (
http://bugs.otrs.org/show_bug.cgi?id=4257) otherwise you'll go crazy trying
to understand why notification doesn't works
On Fri, Oct 16, 2009 at 10:01 AM, Michael Mayaka
Hi All, I have been using Autoresponse<>queue to automatically respond to customers when new tickets are created. My question is, how can I automatically notify customers when their tickets are closed/updated? I have gone through "Notification" and "Notification(Event)" - Which of these can be used as an automatically triggered response to an event and how? (I'm using otrs2.4.4)
Michael
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