I only see them change On 01/31/2013 10:32 AM, Renee B wrote:
Please ensure that those data aren't configured in Kernel/Config.pm Have you changed the XML file (Kernel/Config/Ticket.xml)?
On 31.01.2013 16:26, Steve Clark wrote:
Hello List,
These two values have been altered from the default and I can't seem to get them set back to the original value.
When I click the "reset" icon next to the item, otrs acts like it is doing something but when it comes back they still have the altered value.
What am I missing?
Ticket::Frontend::CustomerTicketZoom###StateDefault
Ticket::Frontend::CustomerTicketMessage###StateDefault
Thanks,
Doing: egrep -rI 'Ticket::Frontend::CustomerTicketMessage' * in the Kernel directory I only see them changed in Config/Files/ZZZAuto.pm: egrep -rI 'Ticket::Frontend::CustomerTicketMessage' * Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'DynamicField'} = {}; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} = ''; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} = 'WebRequestCustomer'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} = 'customer'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} = 'webrequest'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'new'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'} = '1'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'} = '1'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'} = '1'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} = '3 normal'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} = '1'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} = 'CustomerTicketOverview'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'} = { Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'} = { Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} = { Config/Files/Deprecated.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeText" Required="0" Valid="1"> Config/Files/Deprecated.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeTime" Required="0" Valid="1"> Config/Files/Deprecated.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###ArticleFreeText" Required="0" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Priority" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###PriorityDefault" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Queue" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###QueueDefault" Required="0" Valid="0"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Service" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###SLA" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###ArticleType" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###SenderType" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###HistoryType" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###HistoryComment" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###DynamicField" Required="0" Valid="1"> Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'Closed Successful'; Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} = '7 Customer\'s Online Ticket'; Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} = '0'; -- Stephen Clark