I'd love to hear any feedback on this issue if anyone has any, given that I've experienced the same issue. I'm currently still running 2.1.4 and not updating as this bug makes it impossible for us to the OTRS for all of our non-English support. Thanks in advance. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Hiren Joshi Sent: 03 April 2008 12:54 To: otrs@otrs.org Subject: [otrs] Upgrading from 2.1.4 to 2.2.6 seems to have broken charencoding Before: mysql database (in latin1) shows: Réponse Automatisée OTRS webpage shows: Réponse Automatisée After Upgrade: mysql database (in latin1) shows: Réponse Automatisée OTRS webpage shows: Réponse Automatisée Any thoughts? I noticed en.pm was not updated but I tried en.pm.rpmnew as well. Thanks.