Hi, I don't know if I well understood your need. But have a look to Ticket -> Frontend::Agent::Preferences PreferencesGroups###CreateNextMask: to configure for all agents. In other case, you can modify preference for each agent in Admin / Users Regards, Le 10/03/2010 09:31, Martignier, Philippe a écrit :
Hi there,
My agents would like to have a different nextscreen after doing an action on a ticket.
Let's say they reply with "empty answer" they want then to go directly to queueview and not to stay on the ticket.
It happens what wanted when we closed a ticket (go back to queueview and not the ticket).
I search in the sysconfig for "nextscreen" but just two points that are not for what I am describing.
Any idea?
Many thanks
Philippe
Philippe Martignier
Communications Division
Customer Service Section
Email : Philippe.Martignier@wipo.int mailto:Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3
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