Well, I don't know WHAT I did differently, but now it works. I have spotted a couple of places where "To:" refers to addressee instead of queue, not sure how one would differentiate the two.
----- Original Message -----
From: "Jefferson Davis"
To: "User questions and discussions about OTRS."
Sent: Monday, September 5, 2011 12:11:17 PM
Subject: Re: [otrs] Need to change some ticket field lables...
Specifically I would like to change the label for the queue pulldown on new tickets as it seems to confuse users.
I'm seeking to change the label from "To:" to "Site:" or "Location:" Changing all occurences of teh word "To" could make things worse rather than better.
Thanks.
----- Original Message -----
From: "Leonardo Certuche"
To: "User questions and discussions about OTRS."
Sent: Friday, September 2, 2011 11:23:24 AM
Subject: Re: [otrs] Need to change some ticket field lables...
Hello,
Check this thread: http://www.mail-archive.com/otrs@otrs.org/msg34843.html
Regards,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 2 September 2011 13:17, Jefferson Davis < jdavis@standard.k12.ca.us > wrote:
Need to change the "TO:" to something else in the customer ticket form.
Where do I do this?
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://district.standard.k12.ca.us
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