I also need the same solution but for me. I am able to create a user when I log in as admin and they can log into the DB and create a user . I followed the configuration from http://trinityhome.org http://trinityhome.org/ . But I am somehow failing to make the LDAP work. How did you manage and how does it work. I am confused pls help. Thanks ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of vishal sanghi Sent: Thursday, January 15, 2009 8:55 AM To: otrs@otrs.org Subject: [otrs] Use more than one customer backend with OTRS Hi Did anyone having the configuration for the more than one customer backend with OTRS. I want to do the configuration for a LDAP and a DB backend of OTRS. I had gone through the configuration manual and configured it but the problem is login(Cusotmer.pl) is working for LDAP authentication but not the OTRS DB backend. I am able to create the user for DB Backend from agent admin login. Any help must be appreciated. Thanks Vishal Sanghi ________________________________ Cricket on your mind? Visit the ultimate cricket website. Enter now! <http://in.rd.yahoo.com/tagline_cricket_1/*http:/beta..cricket.yahoo.com