Hi, I have installed the OTRS (windows base). I have created queues and postmaster mail account, the postmaster mail account "support" was a email group in active directory, and my account "userabc" was a member in this group. When the email comes, the OTRS Notification Master send new ticket notification email to my account without any problem. I just see this email once only. Ten minutes later I received another email from OTRS Notification Master, the subject like this [Ticket #200902130000035] You got follow up!....... Another ten minutes, I have received the new email came to my mailbox, the subject [Ticket #200902130000035] You got follow up! Is there any settings to get rid of those notification of follow up? I have another question, I saw follow up option in "Queue management"? I don't know what's that use for "new ticket", "possible" and "reject". I have no idea of three of those. Please help me if you know how it goes! Thanks! Regards, Johnson Chuang