10 Nov
2009
10 Nov
'09
6:53 a.m.
Hi All, Is it possible to group the Customer. My requirement is to group the customer zone wise so that they can view the ticket of there zone only. in addition of this I want to create one more group for customer HQ in a way that they can view the tickets from all zone. I am usgin OTRS 2.4.5 Regards, Sourabh Sarwate