21 Jun
2010
21 Jun
'10
6:45 p.m.
Hi, On 21.06.2010, at 16:22, Ruslan wrote:
Can any one tell me the way how automatically LOCK ticket on agent created it ?
If you DO NOT define an owner during ticket creation the ticket is not locked. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project