Hi, I have been "studying" otrs from various months before making it operative but I didn't found an explanation or example on how to put an additional field in ticket creation. I need to add a simple field like "contact phone number" . I try with the FreeText Option but I noticed that I can't edit it on the agent front end so if a customer made an error I can't correct it, i should send another mail to have it corrected while it could be more useful to edit this simple field. I verify that there are some free text field on the agent front end which are editable but I didn't found how to enable the same field in the ticket creation on the customer front end. Is there someone that had this need/issue ? Thanks in advance to all the list for every suggestion, Bye Cristian Marchionni