Re: [otrs] Tickets ReOpening

If I change the Follow up option to New Ticket or Reject, won't that change it for all follow ups, not just when the ticket is closed? I still want follow ups to be available but only while the ticket is open. From: LQ Marshall [mailto:qmarshall@inetspace.net] Sent: Wednesday, January 13, 2010 1:55 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Tickets ReOpening On 13.01.2010, at 00:37, Christopher Ross wrote: Is there any way to disable the reopening of tickets by email once they are already closed? <snip> ________________________________ Log in with admin rights, go to ADMIN:QUEUES, select the queue in question and modify the follow-up option as needed. LQ