Re: [otrs] Ticket - field Time units (work units)

27 May 2011


      Hello Sergio

It's on Ticket -> Frontend::Agent

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia


On 27 May 2011 07:01,  wrote:
...
Hi Mike, thank you for your answer.
But, I could not find Ticket:: Frontend:: TimeUnits,  is it in the group
ticket?
Sergio
Message: 1
Date: Tue, 10 May 2011 22:02:56 +0200
From: Michiel Beijen 
Subject: Re: [otrs] Ticket - field Time units (work units)
To: "User questions and discussions about OTRS." 
Message-ID: 
Content-Type: text/plain; charset=UTF-8
Hi S?rgio,
You can actually use what fits best for your organization. Some use hours,
other use seconds, most use minutes. You can set the text for the (work
units) field in Admin > Sysconfig, under Ticket::Frontend::TimeUnits.
--
Mike
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