While viewing an unlocked ticket (or locked ticket you own), on the top menu you should have "Back | Print | Priority |People|[...]", click on Priority there, then change the Priority dropdown in the ticket settings at the top of the pop-up, entering a note below, then clicking Submit at the bottom of the window. This presumes that access isn't disabled via ACL as mentioned in another post. On 12/11/2019 6:15 AM, Ralf Hildebrandt wrote:
Feeling stupid, but how do I set the priority of a ticket (OTRS6) in the webinterface?
I do see a "grey rectangle" indicating priority 3 ("normal") but I can't seem to alter that.
Ralf Hildebrandt Charité - Universitätsmedizin Berlin Geschäftsbereich IT | Abteilung Netzwerk
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