Hi Andrew, I think this is pretty basic stuff you ought to find in the manual. As Admin you want to define under [ Email Adresses ] all the addresses you want to use. (Under [ Postmaster Mail Account ], you can use these to route to proper queue based on To:) Then under [ Queue ], setup/modify each queue and set the 'Systemaddress:' field of the queue to the one you want. And there you go.... Email/Phone-Tickets, Response.... all are sent from the address you have selected for the queue where the ticket is (created), gr, Frans From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andrew Klino Sent: woensdag 25 maart 2009 19:56 To: otrs@otrs.org Subject: [otrs] Separate outboutnd email addresses per queue... All, I've tried Googling this to no avail. Can any one tell me how this is possible? We need to make the "From:" address different for all outbound emails from OTRS per the queue they originate from. A secondary goal would be to actually have the outbound emails route through the appropriate SMTP relay for its address. For example, if I reply to a customer from the "Widgets" queue, I want the outbound email to be from help@widgets.org. Or if I'm replying to a ticket in the "Scallywag" queue, it should read help@scallywag.net. Clarifying the secondary goal, I would like emails sent from help@widgets.org to relay through smtp.widgets.org, and help@scallywag.net to relay through smtp.scallywag.net, etc. I hope that makes sense. Any help would be greatly appreciated. Thanks! -A