From http://forums.otrs.org/viewtopic.php?f=61 http://forums.otrs.org/viewtopic.php?f=61&t=4779&p=20121 &t=4779&p=20121:
"please make sure you link services to customer users, or set default services, via Admin > Services" * the relation between costumer and services is on the section "Customer Users <-> Services" in the admin panel ____________________________________ Felipe Braga -----Mensagem original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Ferdinandus Rudijanto Enviada em: sexta-feira, 6 de agosto de 2010 14:58 Para: otrs@otrs.org Assunto: [otrs] Service items is not shown in ticket form Dear all I'm really new in OTRS. I like this application since it helps to manage the IT problems in my company. Now I just installed the ITSM modules. I saw new fields are added in the ticket form, e.g. Service and SLA. I added Services and SLAs, but when I create a ticket, I don't see the Service and SLA list of values in the combo box. I really appreciate anybody who can give the solution of this problem. Regards Rudi --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/