18 Apr
2013
18 Apr
'13
7:34 a.m.
OTRS search doesn't distinguish between followup and an agent updating a
case, so the following search will bring back open tickets not touched for
2 days.
Search:
Article Create Time (before/after): before 2 days
State: open
But I'm assuming you already tried that before posting to the list?
On 18 April 2013 08:15, Darshak Modi
How to find that the ticket does not have any follow up in last 2 days,when its ope n. In search or report creation there is no option for followup search,
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