Re: [otrs] difference in phone and email tickets

10 Feb 2010

      Hi,

With both you do basically the same: register a ticket, but with email
ticket, as its name suggests, you can send an email to several recipients at
the same time.

Leonardo Certuche

On Tue, Feb 9, 2010 at 1:43 AM, manish ramteke
wrote:
...
Hi,
In which cases one would need to chose between phone ticket and email
ticket.What's the major difference between these two.
Regards,
Manish Ramteke
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