Re: [otrs] It is possible to automatically display companyinformation in the ticket view?

Aron, I've not heard of anyone doing it before, but that is far from saying it can't be done! I think this one might be a DIY job for you. James. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aron Rotteveel Sent: Tuesday, 9 February 2010 6:06 AM To: otrs Subject: Re: [otrs] It is possible to automatically display companyinformation in the ticket view? Hi everyone, This is still an issue and I have not found an answer so far. Are there any of you who have achieved this before? -- Best regards, Aron Rotteveel 2010/1/30 Aron Rotteveel Hi everyone, Currently, I have my system setup as follows: * Client database is populated with individual persons & e-mailaddresses. CustomerID is a numeric ID that is linked to the company * Company database is filled with companies and the corresponding phone, fax, and address information By default, it seems that a ticket only shows the client information; it would be incredibly useful to display the company information as well. Is this somehow possible, and if so how? Thanks in advance. -- Best regards, Aron Rotteveel