Ok, thanks! I created a generic agent and it seems to work.
Cheers,
Andy
On Tue, Aug 24, 2010 at 10:45 PM, Nathan Campbell
I go about it like this – I’ve created a queue named Trash and anything that I want to be deleted and never seen or thought of again is move to that queue.
Then, I created a GenericAgent job that deletes anything in the Trash queue every 10mn. For me, that is good enough.
I also have GenericAgents that run that identify and move emails with Subjects ‘Out of Office’ or ‘Undeliverable’ to the Trash queue as well.
Hope that helps,
*Nathan Campbell* Dallas Symphony Orchestra
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Andy Wodfer *Sent:* Tuesday, August 24, 2010 2:43 PM *To:* otrs@otrs.org *Subject:* [otrs] Delete tickets
Hi,
I'm a newbie to OTRS (just started using it today). I don't understand how I can delete tickets?
In my Dashboard under New tickets I receive some junk emails and I want to delete them right away. Is there a simple way of doing this?
If I just move them to the JUNK folder they still appear under New tickets.
Sorry for this newbie question, but hopefully someone could give me some help here.
Cheers!
Andy
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