Hi Jeremy,
Did you find a solution for this issue? We would like to have something like
this as well.
bests
Arthur
On Wed, Mar 31, 2010 at 6:35 AM, Jeremy Revitch
We have a number of customized responses available to agents in “Compose Answer (email):”. We would like to be able to set the next state of a ticket based on the response that the agent uses.
I don’t see any simple way of achieving this but hope that someone out there is smarter than me…
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-- cheers, arthur