Hi,
Thanks for the reply, although my German is not spectacular. Considering the
problems and path OTRS is currently taking I'll probably reconsider
switching support solutions again. It is just way too much hassle. A product
should just work without taking so much time to configure.
--
Best regards / Met vriendelijke groet,
Aron Rotteveel
2010/12/7 bjoern wahl
We have also a lot of pain with the move to 3.0.3.
http://forums.otrs.org/viewtopic.php?f=35&t=6831
I did not manage to solve the problem by now. If you have any solution please mail.
Mit freundlichen Grüßen
__________________________________
Björn Wahl Leiter EDV-Abteilung Betriebswirt Fachrichtung Wirtschaftsinformatik
St.-Marien Hospital Borken GmbH Am Boltenhof 7 - D-46325 Borken Telefon: +49 (0) 2861 97 - 1125 Telefax: +49 (0) 2861 97 - 5 1122 bjoern.wahl@hospital-borken.de www.hospital-borken.de
Aron Rotteveel 07.12.10 10.42 Uhr >>> Hi,
I have just *tried* upgrading from 2.4.9 to 3.0.3 but found it to be a great pain. I have manually plowed through the database and ZZZAuto.pm to change our default theme to 'Standard' again to make the basics work, but after that it seems that I am left with a completely unusable installation.
I can not click anything except for the tickets in the dashboard view. When I get in the ticket screen, I can no longer click *anything*. Not the menus, not the ticket/conversation options, nothing. My bet is this is caused by overusage of JavaScript and not providing a fallback. If this is the case, this should really be re-thought. The interface does not really feel that intuitive compared to 2.x and the use of JavaScript I have seen so far does not really improve it, especially if it is the cause for errors like these.
I have tested this in Google Chrome, Firefox 3.6 and IE8. None of them work. My Firebug console shows the following JavaScript error in the ticket detail screen: printStackTrace is not defined (/js/Core.App.jsm, line 42)
I have this can be fixed soon.
-- Best regards / Met vriendelijke groet,
Aron Rotteveel
Registergericht : Amtsgericht Coesfeld Registernummer : HR B 4914 Vertretungsberechtigter Geschäftsführer: Dipl.-Kfm. Christoph Bröcker Umsatzsteuer-Identifikationsnummer gem 27 a Umsatzsteuergesetz: DE 307/5937/0049 Aufsichtsrat: Herr Hubert Vennemann (Vorsitzender)
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