Hi,
First of all thanks,
My requirements are:
i need to create a report which would contain the details of a ticket,
like: ticket subject, ticket body, creation time, time taken to close ti
etc.
My questions:
* can i do this from stats?
* if not how can i achieve this? do i have to modify the OTRS source code?
if yes, how can i make this work easy?
thanks & regards
Roshan
On Apr 13, 2009 9:46pm, Keith Pierno
Unfortunately, you will need to dive into the backend database and write a script to extract the data you want and format it for excel. If you can give me an idea of the type of information you are after I may be able to help point you in the proper direction.
Keith Pierno
Lulu.com
Roshan R Hegde wrote:
How can i generate a custom report or a custom excel page in OTRS?
--
With Regards
Roshan R Hegde