I wrote in a few days ago with an issue about SBS 2003 pop3 retrieval. I
followed the advice given and enabled a pop allowance for the OTRS
account.
This morning I tried to retrieve, and it worked once, then kept failing.
Log entries are below. I have changed nothing since it worked the first
time.
[Thu Dec 28 11:00:07 2006][Notice][main::FetchMail] Fetched 1 email(s)
from technical@cxxxxxxxive.local@192.168.25.5.
[Thu Dec 28 11:04:23
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email
to 'Technical Support ' from 'Technical
Support '. HistoryType =>
SendCustomerNotification, Subject => Re: [Ticket#2006122410000019] New
State "closed successful"!;
[Thu Dec 28 11:04:23
2006][Notice][Kernel::System::Ticket::Article::SendCustomerNotification]
Sent customer 'StateUpdate' notification to 'Technical Support
'.
[Thu Dec 28 11:10:03 2006][Error][main::FetchMail][162] Auth for user
technical@cxxxxxxive.local@192.168.25.5 failed!
[Thu Dec 28 11:20:11 2006][Error][main::FetchMail][162] Auth for user
technical@cxxxxxxive.local@192.168.25.5 failed!
[Thu Dec 28 11:20:12 2006][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100]
Module 'Kernel::Config::GenericAgent' not found!
[Thu Dec 28 11:30:08 2006][Error][main::FetchMail][162] Auth for user
technical@cxxxxxxive.local@192.168.25.5 failed!
[Thu Dec 28 11:40:16 2006][Error][main::FetchMail][162] Auth for user
technical@cxxxxxxive.local@192.168.25.5 failed!
[Thu Dec 28 11:40:17 2006][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100]
Module 'Kernel::Config::GenericAgent' not found!
Any help would be greatly appreciated. Also, I tried to change the
fetchmail to retrieve every two minutes (This is on a Windows system),
rebooted the server but it still only fetches every ten minutes. I
changed the fetchmail.dist file in C:\OTRS\otrs\var\cron, is this
correct?
Many thanks.
Mike Hayward
