Re: [otrs] ACL Help

29 Sep 2011


      Thanks for the help.

I was testing with root, worked with normal users

Thanks

2011/9/27 Nils Leideck 
...
Dear Wagner,
make sure you are NOT working with the super user account root@localhost.ACL will never take effect for this user ;-)
On 27.09.2011, at 20:03, Wagner wrote:
...
I'm trying to create a simply ACL, just copied the same from the otrs doc
to Config.pm
$Self->{TicketAcl}->{'ACL-Name-1'} = {
     Properties => {
         Ticket => {
             Queue => ['Raw'],
         },
     },
     Possible => {
         Action => {
             AgentTicketClose => 0,
         },
     },
 };
to remove the close option from the queue Raw, but this doesn't work,
I've set everything to 0, and got nothing changed.
Is there anywhere that I should change? Or enable ACLs, anything to make
this work?
-- Cheers, Nils
http://webint.cryptonode.de / a Fractal project
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs