You will see the names of the queues of the queues in the groups you are a member of. So a queue is member of a group and an user is member of a group. An user (agent) will only see "his" queues in the TO field. So make new queues (A,B), make these queues member of a new group (X), make your users member of this new group (X) and these queues (A,B) will show up. Peter ________________________________ Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Andrew Whalen Verzonden: maandag 7 februari 2005 11:11 Aan: otrs@otrs.org Onderwerp: [otrs] Chaning To field in 'New Ticket' window Hello, I would like to change the 'To:' field in the New Ticket window. By default I see Junk, Misc, Postmaster, and Raw. I would like to delete these and make my own options. As I understand it these are the default queues in OTRS. Is there a way to change these? (I tried creating customer queues, but they didn't show up!) Thanks! Andrew Andrew Whalen CTO NetDialog bv Virtualizing Technology. http://www.netdialog.biz http://www.netdialog.biz/