Dear colleague Could you please help me to configure otrs, I have a trainee who works on it but she has difficulties on sending/receiving emails Mentioned below the procedure of configuring: She edited this file: /opt/otrs/.fetchmailrc And type this line: Poll DEEXVS03 protocol IMAP user wincor-nixdorf/softwaresupport.ma/softwaresupport.ma@wincor-nixdorf.com password YOURPASSWORD is otrs After that, she activated the cronjob for fetchmail. /opt/otrs/var/cron and edited the file: fetchmail by adding this line: #fetch every 5 minutes emails via fetchmail */5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail –a >> /dev/null So normally OTRS/fetchmail should fetch the emails every 5 minutes from the IMAP/Exchange postbox, but it doesn’t work. Maybe it’s possible to change somewhere in the source code? With kindest regards. Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49
Date: Fri, 19 Jun 2009 11:24:11 -0400 From: James.Burk@dornc.com To: otrs@otrs.org Subject: [otrs] hiding freetext field
Hello all.
I am running OTRS ITSM 1.2.3. I have created several freetext fields for special requirements not provided OOB. One of these fields is to be used by only a select few Agents. Can anyone help with how to hide that field from everyone who is not authorized to populate it?
Best regards,
Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com
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