Re: [otrs] encoding and attachments

Hi Ilya, You're right, this is a known issue for filenames containing non-ISO characters and Internet Explorer 6, 7 or 8 and Safari versions < 4. Subscribe to this bug if you want to be kept up-to-date: http://bugs.otrs.org/show_bug.cgi?id=2768 -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl...and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Wed, Oct 21, 2009 at 12:20 PM, Ilya Kornev wrote:

Sorry. I was so stupid that tried to attach an empty .txt file which OTRS didn't allow me to do. Anything larger than 0kb attaches flawlessly. Still I have a problem with downloading non-ascii attachments in IE, the name is garbled. However, Chrome and Firefox download everything well. I remember seeing this bug fixed, but the problem still exists in my OTRS 2.4.4 and IE 8.0

Regards, Ilya

-----Original Message----- From: Ilya Kornev To: otrs Date: Tue, 20 Oct 2009 10:23:21 +0400 Subject: Re: encoding and attachments

...

Moreover, OTRS bounces non-ascii attachments sent by customer. I sent a test email to OTRS with 2 files attached: one named in English, the other - in Russian. In OTRS I can see only the English one, and there's no Russian even in the filesystem.

Regards, Ilya Kornev

-----Original Message----- From: Ilya Kornev To: otrs Date: Mon, 19 Oct 2009 13:08:47 +0400 Subject: encoding and attachments

...

Hello,

The button Attach doesn't attach anything when composing email and choosing an attachment named in Russian. If I choose an attachment named in Latin letters, everything is ok.

This is what my Support Assessment says: Check database utf8 support. Your database version support utf8. OK Check if the client use utf8 for the connection. Your client connection is utf8. OK Check if the database use utf8 as charset. Your database character setting is utf8. OK Check the utf8 table charset collation. Your charset collation is set to utf8_general_ci. OK

And I have this line in Config.pm $Self->{'DefaultCharset'} = 'utf-8';

The method of storing attachments is FS, if it matters.

Does anybody have a clue what can be wrong with that?

Best regards, Ilya Kornev

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